Human Resources Generalist


OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.

OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup is able to provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.

OneGroup’s company culture sets us apart from the rest. Our core values, what we call “The OneGroup Way” consists of the following:

Knowledge Development - Professional growth but also understanding the company, workflow processes and the right people to get the job done. Adopting a growth mindset in everything we do.

Big Picture – How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.

Acknowledgement – Recognize others contributions, appreciate what others do and their strengths.

Transparency – An environment that encourages open communication and feedback.

Bigger Purpose – How do we become more than just an insurance company to our clients? We seek to enhance our client’s businesses, support their mission and understand their challenges.


OneGroup is seeking a consulting focused HR Generalist to assist with the management of small to medium size business clients in providing human resources solutions and customer service.  Maintain necessary level of knowledge to support team projects and handle client needs.  Support the account management and consulting teams with initiatives, clients and projects.




  • Work with new prospects and existing clients to develop an understanding of client needs and assist with human resources solutions, and program recommendations.  Coordinate the completion of any required account set up, project set up, enrollment paperwork and employee meetings and/or communications.
  • Based on client needs assessments, independently provide solutions in the areas of compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
  • Experience with HR processes & programs such as new hire orientation, employee recognition, performance management, talent sourcing & recruiting.
  • As needed, review & update client Employee Handbooks.
  • Develop complete understanding of all Human Resources practices, processes, and trends.  Maintain awareness of new products developed, program changes or laws and regulations that affect benefit programs or as applicable, labor and employment matters, and communicate their impact with clients.
  • Assist clients with all customer service needs, problem solving and trouble shooting.  Act as the interface with carriers or other resources to resolve issues and to ensure that programs are working as expected. 
  • Provide timely and accurate responses for general human resources questions..
  • As applicable, provide guidance to clients relative to the Affordable Care Act (ACA).
  • Schedule regular meetings with clients and vendors.
  • Assist consultants with projects, trainings, renewals, product applications and contract paperwork needed.
  • Provide general guidance on regulations and legislative matters.



  • Two year degree required, Four year college degree preferred


Professional Certifications/Licenses:

  • SHRM-CP preferred



  • 3+ year of experience in Human Resources
  • Excellent written and communication skills
  • Self directed learner with the ability to research & present information from multiple sources.
  • Skills in related technology, Microsoft office, Excel, PowerPoint, etc.
  • Committed to providing excellent customer service
  • Work independently and be resourceful in supporting projects and tasks
  • Successfully manage multiple tasks/projects, meeting defined deadlines
  • Excellent organizational skills
  • Ability to work effectively and efficiently with team members
  • Excellent presentation skills

Other Job Information

Hours: 40 hours/week


Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!


Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.


An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.