HUMAN RESOURCES GENERALIST OPENING From coast to coast, Rural/Metro employees are tied together by their overwhelming desire to help others. Every day and every call for our team of highly-trained professionals is different than the one before. At Rural/Metro, we celebrate the successes of our team members, and doing the right thing for those we serve. Rural/Metro is a leader in private ambulance and fire protection services in 21 states and more than 700 communities nationwide. Rural/Metro has provided high-quality patient care, met and exceeded the expectations of the communities we serve, and invested in the success of our employees since 1948. Position Summary: Primary function of this position includes implementation and coordination of policies and programs, covering a wide variety of employment, compensation, benefits, training, safety and health topics. Responsibilities have emphasis on employee and labor relations.
Essential Functions: Employee and Labor Relations
- Participates with the zone HR manager in investigating and processing employee complaints, Hotline calls, and gathering information on claims or charges of discrimination.
- Demonstrates strong facilitation skills in investigating, analyzing, and solving a myriad of complex employee relation issues.
- Provides guidance to divisional managers and supervisors on a wide variety of employee relation’s issues.
- Provides advice and counsel to divisional managers and supervisors regarding personnel practices, and company policy.
Employee Support
- Partners with Corporate benefits department to assist employees with benefits questions.
- Establishes and maintains information systems that include all employee records and files, automated systems, and personnel and staffing reports.
- Provides information and is responsible for approval of all company and government regulated leaves of absence.
- Updates employee HRIS system for leaves of absence.
- Communicates and administers various human resources plans and procedures for all employees.
Recruiting, Orientation, and Retention
- Conducts exit interviews and provides management feedback regarding divisional culture and employee relations issues.
- Conducts monthly in-service for the managers.
- Works closely with Management team and Scheduling Manager to assist with hiring requirements.
- Assesses program site recruitment needs and develop an action plan.
- Contacts community organizations, schools, and outreach programs.
- Attends local job fairs to ensure a continuous applicant flow.
- Coordinates all recruitment advertisement.
- Screens candidate resumes and applications.
- Conducts interviews by phone and in person.
- Creates offer letters and denial letters.
- Understands and explains the company mission, culture, policies and procedures.
- Offers hiring recommendation to managers. Responsible for contracts with outside staffing agencies and recruiting vendors.
- Recruitment trend analysis.
Performance Management and Compensation Review
- Ensures evaluations are completed in a timely fashion for all management and field personnel throughout the division.
- Maintains contract compliance for all union pay increases and review cycles within assigned division.
- Reviews and drafts performance improvement plans for divisional supervisors that are not meeting performance expectations.
- Ensures all divisional union and non-union merit increases fall within contract and company pay guidelines.
- Reviews all divisional promotion and demotions accurately adjusting pay per the company guidelines.
- Reviews all management level terminations prior to separation(zone manager).
- Works with assigned division to execute company specific, measureable, accepted, realistic, and time bound performance objectives.
- Execution, review, and measurement of divisional goals/ corporate defined HR metrics, and KPIs within the assigned division.
Government and Company Compliance
- Responsible for maintaining and updating employee personnel, training and medical files.
- Compiles monthly reports measuring unemployment, worker compensation, and leave of absence towards divisional goals.
- Execution of divisional CIA, OSHA, and other company, state, and federal specific training/requirements.
- Updates and ensures certification controls are in place in assigned division so that no employee is working without the required certification for their position.
- Responsible for the completion of the assigned division government compliance binder and tracking progress towards placement goals(generalist/manager).
- Management of Workers Compensation program and Motor Vehicle Collision ensuring Risk Management and Corporate HR receives all necessary information in a timely manner.
- Prepares company responses to, attends and serves as company representative for unemployment hearings.
Organizational Development and Training
- Partners with the zone HR manager in conducting divisional succession planning meetings.
- Tracks divisional management staff’s completion of company standard position based training.
- Executes and tracks training of all corporate programs and policies.
- Coordinates and conducts monthly in-service for management and personnel. Compliance
- Complies and enforces all policies and procedures.
- Ensures and inspects paperwork for accuracy and compliance.
- Responsible for escalating concerns regarding questionable paperwork to appropriate management.
- Has successfully completed all required Compliance Training within the required time period.
- Has had no compliance related corrective action during the current review period.
Qualifications
- BA or BS in Human Resources Management or similar field of study preferred
- PHR certification preferred
- Minimum of 3 years of Human Resources experience, with a focus on Employee
- Relations/Labor Relations preferred
- Experience in healthcare related industry preferred
- Union experience required specific to location
- Excellent communication skills
- Knowledge of the principles and practices of Human Resources Management and supervision, union experience specific to location
- Ability to prepare written reports and correspondences
- Applicable knowledge of applicable state and federal employment laws, labor laws, governmental compliance requirements, and immigration laws
- Ability to build and maintain positive relationships internally and externally
- Travel requirement specific to divisional assignment
Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need. Rural/Metro is a proud Equal Opportunity employer, m/f/d/v.
Interested applicants should apply online at www.ruralmetrocareers.com Questions can be posed to Erin Fierle, East Zone HR Manager at [email protected]
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